Terminated / 28 March 2008
On the first day of operation at Heathrows new Terminal 5, Matt Duffy was stuck on a flight arriving into Heathrow from Glasgow for more than an hour. Then when he was eventually transported to the terminal, the wheelchair user was met by a kerb. ‘I couldn't even get into the building without getting up a step,’ he said. ‘It is totally unbelievable as far as I am concerned.’ The terminal was 20 years in the planning, cost £4.3 billion to build and its staff underwent six months' training before it opened. Did anyone bother to do an access audit I wonder?!